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Customer Service


Course Title/s:

Customer Service Level 2

Target Group:

The Level 2 NVQ in Customer Service is primarily aimed at candidates who undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing.

It is suitable for candidates:
• who have particular customer service and administrative job roles
• who are working in a customer service environment
• whose role is to provide service to customers

Course Information:

Candidates achieve the qualification by completing a number of core and additional units. Evidence of completed units is presented in a portfolio of evidence which documents candidates work related activities and experiences.

Course Content:

To achieve a full Level 2 NVQ Certificate in Customer Service, candidates must achieve 28 credits;
8 credits from the mandatory units and 20 credits from optional units.

Mandatory Units:
• Communicating using customer service language.
• Follow the rules to deliver customer service.

Optional Units:
• Communicate effectively with customers
• Go the extra mile in customer service
• Deal with customers face to face
• Make telephone calls to customers
• Deal with customer service problems
• Apply risk assessment to customer service
• Develop customer relationships
• Promote continuous improvement

Course Dates:

Contact us for more information on start dates.